Caller ID for incoming calls showing Trunk Label

[kwahodi]

Hi,

Im having this issue on a site where by incoming calls are coming up on the screens as E1 (PRI Trunk label). How can I get it to show up as the number calling?

These are my COS settings for the Trunk:

Display ANI/DNIS/ISDN Calling/Called Number - Yes
Display ANI/ISDN Calling Number Only  -  Yes
Display Caller ID on multicall/keylines - Yes
Display DNIS/Called Number Before Digit Modification - Yes

These are the COS settings for the phones:

Display ANI/DNIS/ISDN Calling/Called Number - Yes
Display ANI/ISDN Calling Number Only - Yes
Display Caller ID on multicall/keylines - Yes
Display DNIS/Called Number Before Digit Modification - Yes

I'm I missing something here? The phones are 5224. System is a cxi running on MCD 6.0 SP2

Cheers!

[sarond]

Do you have CLIP enabled from the Carrier?
You might want to try EDT Traces to see if they are presented at the PRI level.

[johnkeri]

The trunk label is displayed if caller ID is not available.
Sarond is right, check with the system or call your provider.

[LoopyLou]

Agreed. If the number is not sent, you get the trunk label as a default.