Hi Mitel Community :]
New Mitel tech here, with a tricky issue I can't seem to figure out.
Here is an example of the issue:
-A call comes in to the front desk, the receptionist(Jane) greets the caller the transfers the caller to Kathy.
-When Kathy's phone begins to ring, it displays Jane's caller ID even though Jane is blind transferring the outside caller to Kathy
**What I want is for Kathy to see the outside caller's ID so she is aware she is going to be speaking with a client, not another employee
What I have done so far is manipulated the COS settings for the IP Phones and Trunks. I've set display held caller ID on xfer to YES for both, and set display ANI only to NO for both.
Can anyone provide some guidance?