Mediatrix

[ccitechpatrick]

I have several Mediatrix 4100 series connected via SIP to a Mitel 3300 MCD. Users are required to dial 9 to make an outside call. When they dial the 9 on a mediatrix port, however, they do not get second dial tone. This is confusing for some of the users. Is there a way that I can make the Mediatrix produce dial tone after the first 9 is dialed? Does anybody have any experience with the Mediatrix?

[jrg0852]

Do you have the 3300 setup for the 2nd dialtone after 9?

[ccitechpatrick]

yes, it works for analog and IP extensions. The issue is in the Mediatrix itself, it is a SIP device so it doesn't even send the number to the 3300 until it deems that the whole number (including the 9) has been dialed. In other SIP ATA's that I have used, or SIP conferences phones for that matter, I can make this work by putting a 9, into the dial plan but the Mediatrix doesn't like the comma in the dial plan.