Author Topic: Incoming Caller ID  (Read 3566 times)

Offline kgiles

  • New Member
  • *
  • Posts: 3
  • Country: us
  • Karma: +0/-0
    • View Profile
Incoming Caller ID
« on: March 14, 2014, 09:22:00 PM »
Hello,

I'm having an issue with incoming caller ID not appearing on any phones. The display shows the trunk group number, and "Private". The service is a T1. Is there anything that needs to be done for Caller ID to display on the phones, or does this seem like a carrier issue?

Thanks


Offline DND ON

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 908
  • Country: us
  • Karma: +23/-0
    • View Profile
Re: Incoming Caller ID
« Reply #1 on: March 14, 2014, 10:56:44 PM »
Is this a PRI or T1? A PRI is pretty simple. A T1 requires that you know the signaling format, such a *ANI*DNIS*, assuming the carrier is sending anything.

Offline Tech Electronics

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2983
  • Country: us
  • Karma: +89/-1
    • View Profile
Re: Incoming Caller ID
« Reply #2 on: March 15, 2014, 12:59:15 PM »
Kgiles,

DND ON is correct in their answer as you not only have to have the T-1 Circuit Type Correct for a T1 [Loop Start, Ground Start, E&M, DID], but you then also have to have the Service Type correct on the individual trunks themselves.

Loop Start - Bellcore FSK Caller ID or ETSI DTMF Caller ID
Ground Start - Does not support Caller ID
E & M - ANI, *ANI*, *ANI*DNIS*
DID - ANI, *ANI*, *ANI*DNIS*

Remember though that ANI is not Caller ID it is Number Only!

Thanks,

TE
« Last Edit: March 15, 2014, 04:43:18 PM by Tech Electronics »

Offline only1catar

  • Contributer
  • *
  • Posts: 19
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: Incoming Caller ID
« Reply #3 on: October 21, 2014, 03:06:36 PM »
I have an analog phone - I have added Bellcore FSK Caller ID to all lines.
They all work except for the newest line (which we just added) -
and if I switch the phone line in the hardware - the caller id works
Where else do I need to look - what am i missing

The caller id reads: TG92003

The setup is:

CO Trunk 92003
94259 = works ok
94264 = does not work (new)

CO Trunk 92002
92460 = works ok

CO Trunk 92004
94261 = works ok
94262 = works ok

(94259 moved from PP011)

Offline dwayneg

  • Hero Member
  • *****
  • Posts: 612
  • Country: us
  • Karma: +29/-1
    • View Profile
Re: Incoming Caller ID
« Reply #4 on: October 21, 2014, 05:23:56 PM »
Go to SYSTEM/DEVICES/TRUNKS/94264/SERVICE TYPE...choose same SERVICE TYPE as on trunks that work.


 

Sitemap 1 2 3 4 5 6 7 8 9 10