I have a customer who wants to dial out of UCA as well as out of Outlook. I can dial out of UCA fine providing the number is programmed correctly in Outlook. The issue is the customer has many numbers in Outlook that they did not program a 1 for and they do not want to edit the numbers in Outlook. They are using SIP trunks so sometimes the number will work and sometimes not. Mitel TS states the dialing plan must be uniform. Has anyone worked with this and had much success?
In addition dialing out from another system I can dial fine from UCA, corporate contacts and imported contacts. Dialing from Outlook seldom works unless you put a - in front of the number. Dialing out of Outlook results always in a 7 digit dial being dialed, unless a - is placed before the call. Any thoughts?
