911 Misdials

[ralph]

We had another customer with 911 mis-dials again.   The cops were actually dispatched several times.
Traced it to a user trying to dial an international number but not realizing he had to dial 9011.
So again, I had to explain to our techs how to stop the problem.   Short answer is in system speed dial enter a spd dial of "911*" and point it to '0';   Note that the '*' is not a wild card, it's a digit.   This fixes the problem.

I wrote an article a few years back that was published that has more depth to it.
You can read it here: How to stop 911 misdials

Ralph

[Chakara]

  I like this as a solution and will be trying it out/presenting as an option for our customers....

-Chak

[ralph]

Chak,
Let us know how it works for you and what your customer thinks.

BTW, I'm looking for some more idea on articles to write.   How-tos, commentaries, or whatever.  If anyone has any ideas on what you'd like to see let me know.

Ralph