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911 Misdials
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Topic: 911 Misdials (Read 2352 times)
ralph
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Published Author: http://amzn.to/2dcYSY5
911 Misdials
«
on:
September 05, 2009, 12:44:02 PM »
We had another customer with 911 mis-dials again. The cops were actually dispatched several times.
Traced it to a user trying to dial an international number but not realizing he had to dial 9
0
11.
So again, I had to explain to our techs how to stop the problem. Short answer is in system speed dial enter a spd dial of "911*" and point it to '0'; Note that the '*' is not a wild card, it's a digit. This fixes the problem.
I wrote an article a few years back that was published that has more depth to it.
You can read it here:
How to stop 911 misdials
Ralph
«
Last Edit: April 22, 2014, 03:06:10 PM by ralph
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Chakara
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Re: 911 Misdials
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Reply #1 on:
September 08, 2009, 05:35:24 PM »
I like this as a solution and will be trying it out/presenting as an option for our customers....
-Chak
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ralph
Mitel Forums Admin
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Posts: 5767
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Published Author: http://amzn.to/2dcYSY5
Re: 911 Misdials
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Reply #2 on:
September 09, 2009, 06:04:18 AM »
Chak,
Let us know how it works for you and what your customer thinks.
BTW, I'm looking for some more idea on articles to write. How-tos, commentaries, or whatever. If anyone has any ideas on what you'd like to see let me know.
Ralph
«
Last Edit: April 22, 2014, 03:04:00 PM by ralph
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