Greetings all... not sure where to ask this so here goes....
We have one 5324 with two physical DID's. The customer wants to call forward one of those numbers but not the other. Is there a way to do this from the set or is it a setting that needs to be done on the server everytime they wish to change it?
Thanks in advance all, and my appologies if this is in the wrong place.
-mike
You forward an extension, not a DID... you would have to point one of DID to another extension that you can get to and then put a key on the phone for that line on the phone that rings, and forward it from the other phone or continue to do it in the DID Routing Form (where I assume you are doing it now). Sorry, no easy fix for this one.
Thank you... I guess this is where the problem lays....
The customer needs to forward this extension (and only that one) to a cell phone number which changes a lot. This is a fire department and the number is for the point firefighter. So the number basically changes every shift. The problem then comes in - we are not always around to change it on the routing form. The ideal way would be be to do it using the superkey.
Thank you again.
OK, so basically they have one DID number that needs to forward to cell phone that changes regularly? Why not just add a dedicated 5312 (or some phone) that sits in the office and point that DID to it, then change the forwarding that way?
Or if they have a Superconsole or 5540 console you could handle it multiple ways, with a phantom extension, system speed dial number, or few other ways. A 5340 subattendant could perform some of these functions as well (change call forwarding).