Sorry, absolute Noob question! AA on 3300 ICP V8

[NTEDave]

I recently passed my Basic MCD cert and doing my advanced next month.

The task I have is creating an Auto Attendant on an old 3300 ICP V8.

Calls will ring in to a greeting and be given two options, each option routing to a Ring Group, I have the initial Mailbox set up 6100, this routes to 6101 for option 1 and 6102 for option 2, 6101 and 6102 have matching mailboxes and ring groups set up.

The bit I appear to be stuck on is routing the DDI to the initial Mailbox, this site is set up with the Speedcalls routing the DDI to the internal numbers.

If I dial 6100 internally I get a number unobtainable tone, same if I route an external number to it.

Any help with this would be appreciated!

Cheers

Dave

[x-man]

Ah, simple mistake. You point the DDI at the VM pilot number (often 600 or 6000) and put your reroutes in the default message for the AA (via the TUI on the admin mailbox).

Tony

Advanced Digital Communications Ltd

[NTEDave]

Thanks for the reply Tony!

The main number uses a reroute on no answer to 6000, i'm assuming changing this would break the current setup?

[x-man]

Yes, but then there would be no need for a reroute because it will always be answered (unless its very busy and you don't have enough VM ports in which case is should camp on anyway) and the reroute of the groups would take care of the vm's. You could also set up a VM and a option to route from it in the AA if the i/c did not want to go to group and an option for an operator but be careful about that becasue most people will use it rather than the other options if they get to it. But if they need to speak to  person then do that and also give that person a generic VM as well and you have most bases covered.

Happy to talk if you need, Chris has my number.

[NTEDave]

Hello

Just revisiting this one.

Thanks for the reply Mr X-Man, they want to keep the overflow as it is and create a new AA for a new venture, I remember from my course you could create a Hunt Group and set it a certain way to use it to route to a separate AA??

I've looked and can't see how!

Any help would be appreciated.

[x-man]

That would be news to me; I always thought that unless you went to NP then there was only one AA on the embedded VM. I could well be wrong though.

[x-man]

And I could be wrong, look at networked VM servers....

[Mattmayn]

Just a guess, but could you split the VM ports and build a menu node as your options to answer and assign an alternate greeting set to those ports? Never tried it but it may work.


Sent from my iPhone using Tapatalk

[sarond]

You need to break VM Integration.
The VM will answer based on the original DN called.
Set a new HG as 'Name Tag' type to break integration, forward this to the Voicemial System. The system will then answer based on this HG mailbox (which also needs to be created as a menu node)

Menu Node Mailboxes are a bit of pain as they will play the greeting 3 times of no choice is made.

This may help as well.
http://www.tek-tips.com/faqs.cfm?fid=6802

[marcolive]

Don't forget... If you use a nametag HG + menu node, you wont be able to dial an extension or use dial-by-name. You'll only be able to dial 0-9 options in the menu node mailbox.

Real way to create a second attendant is to split VM ports.

[NTEDave]

Excellent, thanks fellas.

I'll get around to setting this customer up at some point!

[johnp]

Is nametag available in V8

[x-man]

Yup, just checked on one of my V8 systems.