Login to mailbox of different controller/site

[APM]

Hi All,

Another Mitel noob here in need of help!  Hopefully this is a simple one.

My company has 2 offices each with their own controller and subnet.  Our night service voice mailbox is located at the opposite site to me.  When I attempt to login in to the associated mailbox number from my site, it is not recognised.  How can I access the mailbox without physically going to the other site?

Thank you.

[Mattmayn]

Call the pilot number of the VM on the site you want to access and use * until you hear a prompt to enter your mailbox.

[APM]

Hi Mattmayn, thanks for the response.

The only number I am aware of to access the VM system is the hunt group number (555) however this is the same for both controllers.  Is there something I am over looking?  Is the pilot number different? Is there a place I can look to establish the pilot number?

Much appreciated.

[ralph]

the hunt group number (555) however this is the same for both controllers.

That makes it more difficult.
Here's what you have to do:  Dial the Cluster Element ID then 555.
You'll have to look that number up in the Cluster Elements form.  It's not something anyone would normally use.

Ralph

[APM]

Ralph you absolute legend!

Cluster Element Assignment form
Cluster Element ID Digits column

Prefixed ID digits in front of hunt group number as suggested - worked like a charm!

Thanks for saving me a bunch a Christmas hassle! 

[jrg0852]

Careful, APM...... Don't want Ralph's head to get any bigger than it already is.