CSM - AMC license failure

[dfleschute]

Intermittently, yes I know that is an incredibly hated word, all of the CSM applications will loose contact with the CSM server.  It lasts for about a minute, and everything comes back up.  I looked up the logs from the last time this occurred. 

11/25/2013 9:08:15 AM 302832494 00000970 :(EMGR) SecurityMgr - AMC license validation failed.
11/25/2013 9:08:15 AM 302832494 00000970 :(EMGR) SecurityMgr - Failed to validate the Mitel CSM license. Could not find CSM license.
11/25/2013 9:08:15 AM 302832494 00000970 :(EMGR) SecurityMgr - Failed to get a valid CSM license, starting grace period timer...
11/25/2013 9:08:15 AM 302832494 00000970 :(EMGR) SecurityMgr - The CSM Server will shutdown on 12/25/2013 9:08:15 AM...
11/25/2013 9:08:15 AM 302832510 0000097c :(EMGR) SessionError [4] - Error 800a61c0, bClosed = True
11/25/2013 9:08:15 AM 302832510 0000097c :(EMGR) Session [4] - NetworkError(0x61c0) - For Session(4)
11/25/2013 9:08:15 AM 302832510 0000097c :(EMGR) Session [4] Network Error - Unexpected network connection termination.

The unexpected network connection termination error repeats until the CSM Server restarts, followed by all of the applications requesting a license.

Can anyone explain why the AMC license would suddenly be unavailable?

[NTEDave]

I've had CSM not pick it's license up before after a temporary IP change, we had to get Mitel to delete the Hardware ID then re-sync.

That may be your first step with this fault, a delete and re-sync.

[dfleschute]

Wah!  That would require after hours support.  Money, money, money.  We've had no IP changes, or changes of any kind, in a few months.

[NTEDave]

I did it the other day, drop amc_support@mitel.com an email with your VAR details, ARID and why you want it resetting, job done.

Got en email back within minutes saying it had been done, re-synced the CSM box manually and that was that, no down time, no charges.

[dfleschute]

I will have to give that a try.  Thank you

[dfleschute]

They must like you better than me.  They replied that I need to contact Tech Support ($) and immediately closed my ticket.