Author Topic: Polycom 5000 and 6000  (Read 3413 times)

Offline s97ai

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Polycom 5000 and 6000
« on: November 18, 2013, 12:50:19 PM »
Hi Guys, I have 3300 MCD and I added 2 polycom soundstation phone sets as generic Sip devices, can make and receive calls however unable to make conference and/or join/start the conference calls. I have added about 6 multicall keys on MCD still no joy any suggestions.


Offline x-man

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Re: Polycom 5000 and 6000
« Reply #1 on: November 18, 2013, 02:11:05 PM »
Its complicated but there is a file on MOL that explains the setup of the 5000. I guess its either midcall features or you have not set up the multicall for the SIP device which would allow it to conference.

Offline s97ai

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Re: Polycom 5000 and 6000
« Reply #2 on: November 19, 2013, 07:15:23 AM »
I definitely added the multicall keys 6 of them in fact?? Would you be able to send me the link to the setup

Offline ralph

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Re: Polycom 5000 and 6000
« Reply #3 on: November 19, 2013, 08:54:04 AM »
Never having tried this myself with SIP units, I'm wondering if you need to do a <Flash><number><FAC> to add a call into a conference. 
Like you need to do with an analog extension.

Ralph

Offline x-man

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Re: Polycom 5000 and 6000
« Reply #4 on: November 19, 2013, 10:54:09 AM »
http://domino1.mitel.com/prodsupp/prodsupkb.nsf/byauthor/C08E1A9884E53BD680257752004F5211?opendocument assuming you have MOL access. Have you checked the polycom site for setup? (don't know if they have such a thing though...)

Offline x-man

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Re: Polycom 5000 and 6000
« Reply #5 on: November 19, 2013, 10:58:09 AM »

Offline x-man

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Re: Polycom 5000 and 6000
« Reply #6 on: November 19, 2013, 10:59:02 AM »
I wan't sure if we were allowed to share docs from MOL.


 

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