Author Topic: Softphones that are connected and working have a red X next to them  (Read 1686 times)

Offline coreilly

  • New Member
  • *
  • Posts: 4
  • Country: us
  • Karma: +0/-0
    • View Profile
We have a couple of softphone users that work from home. Their softphones work properly, however I have noticed something strange. When I log into the MAS Server, go to Mitel Border Gateway, and click Services there is a red X next to them in the Connected column. I have confirmed that their softphones are connected and working. Shouldn't they have a green check box next to them in that column? Our remote 5330 phones all have green check boxes but the softphone users have a red X. Is this normal?


Offline pmhaynes

  • Global Moderator
  • Sr. Member
  • *****
  • Posts: 238
  • Country: gb
  • Karma: +11/-0
    • View Profile
Re: Softphones that are connected and working have a red X next to them
« Reply #1 on: February 24, 2014, 11:01:25 AM »
Do they use VPN to the office on the laptop's.
I think on old version of UCA, if it could resolve the name of the UCA server it didn't go into teleworker mode.
Again i stress i think this is different in the new version of UCA where you tick a box to use Teleworker mode.

Anyone else please feel free to correct me.


 

Sitemap 1 2 3 4 5 6 7 8 9 10