Hi All,
I'm a new member and have a question that I hope I can be helped with
The system is a 3300 MCD
How do you stop incoming external calls from ringing an ACD extention that uses 'key system' as an appearance line on the ACD group setup? I used the call rerouting form (option1 across the board) to prevent internal-incoming calls to the extension,(busy tone is heard) however, if you ring it using a mobile phone or an outside line, it still shows an incoming call on the display set. Is it because the analog line is linked with key system to the ACD agent extension?
Thanks in adavance for your responses!