I'm working to setup e911 to broadcast a DID for one of our locations so 911/EMS will have the address of our location. I've setup the DID Range for CPN Sub and CPN Sub and all is working. The problem I have is routing calls back into the pbx ....
Outgoing Calls broadcast cpn of 541-XXX-XXXX , called party returns call to 541-XXX-XXXX and it's routed to the physical location of that phone but it's a call center with only agents so one person who isn't an agent gets all the calls. Most of the time the called party just says' I'm returning your call " , and the agent doesn't know who called them.
Is there a way to broadcast 1 cpn for 911 and a different one for the party your calling ? This would resolve the issue.
Thanks ...
Joel