Call Forwarding Profile - "Always" randomly activating

[AhiTuneup]

I've had this issue with a handful of users on 5330/5360 phones.. The "Always" line item in the Call Forwarding Profile form will, seeming at random, toggle "On" and the affected user's/users' calls will start going straight to voicemail until I go in and manually shut it off.

Is there some known bug causing this, or am I overlooking something?

Thanks!



MCD Release level: 5.0 SP2 PR1
Active software load: 11.0.2.19

[ralph]

I've never heard of a bug like that.
I'd suspect that someone or something is activating it.
In all your COS turn off 3rd party call forwarding allowed and accept.
See if it magically goes away.

Ralph

[jrg0852]

I would do a "Locate Feature Extension XXXX" see if anything funky there. I would also delete/recreate the always profile for that ext.

[AhiTuneup]

Thanks for the responses, I'll try both and let you know how it goes.

[v2win]

Do you have UCA?

Or maybe someone figured out the third party call forward code.

[ralph]

BTW:  Find an example extension that had the issue.   Check to see if the prime line appears on any other phones.  If it does, check those other phones to see if they have a speed dial key that's intended to forward their phone. 
It would look something like '<FAC>XXXX'

It's possible to forward buttons by hitting a non-prime key then using a FAC to forward it.
I've seen that happen before with buttons that are not key appearances of other phones but I would think it would be possible to do it to key appearances of another phones prime line.

Ralph

[ralph]

Good point v2win.
We've seen cases where the phone was put into DND/CFA when their outlook calender said they were in a meeting.

Ralph

[AhiTuneup]

Outlook calendar integration with UCA is not the culprit. Per jrg0852's suggestion, I recreated the "Always" profile for the affected extensions, haven't seen the problem return. Resolved for now, hopefully it sticks. Thanks fellas.