Call key flashing always. Cannot return to call.

[fredted40x]

Hi.

One of our users call key button is flashing all the time.
It's the one you press to retrieve a call from hold or a call that's been transferred to you.

You press it and nothing happens. I've changed the button to a fwd all key ad the button works.

Any ideas?

Many thanks

[DND ON]

Try swapping the phone with one that you know works. Could be a bad phone.

[fredted40x]

Yep. If she logs into a different phone it doesn't flash.

Would you say the phone needs replacing?

[DND ON]

Did you try swapping the phone to see if the problem followed the phone?

[fredted40x]

Thanks DND. Turns out it was the phone.

They came down to look at another problem and looked at the phone also. Just need to refuse the replacement now as they took away a new phone and gave us back a recondition scratched up old thing.