Hello,
Systems:
- several Mitel 3300 nationally
- Visual workflow manager in one site
- CCM software for call centre reporting
When a new user is employed we must configure the user in several systems: Active directory, exchange, apps that use oracle DB, and so on.
We are slowly automating the user and account creation processes in our systems and have now turned to the phone systems.
We would like to be able to script the creation of Agent IDs, telephone directory entries, Skill groups, and so on.
is this possible at all?
thanks for any advice,
DJM