Author Topic: Mitel PrairieFyre CCM - Call abandoned report  (Read 3420 times)

Offline CitySlacker

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Mitel PrairieFyre CCM - Call abandoned report
« on: October 11, 2013, 10:14:59 AM »
Hi Chaps,

Simple question. a caller claimed they were on hold within an ACD queue for appx 10 minutes.  IS there anyway I can pull a report to show this?

Or would it be easier to find in the call logs?

Thanks for your help as always!
Cheers,
Andy
« Last Edit: October 14, 2013, 08:52:16 AM by ralph »


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Re: Mitel CCM - Call abandoned report
« Reply #1 on: October 14, 2013, 08:46:29 AM »
Should I have posted this in the Mitel 3300 MCD forum?




Offline ralph

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Re: Mitel PrairieFyre CCM - Call abandoned report
« Reply #2 on: October 14, 2013, 09:19:26 AM »
I hit PF up on this on Twitter.
This is their response:
Quote
Queue Performance would show as well, queue spectrum too. For the specific call search ANI in SMDR inspector.

Ralph

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Re: Mitel PrairieFyre CCM - Call abandoned report
« Reply #3 on: October 14, 2013, 09:35:47 AM »
I hit PF up on this on Twitter.
This is their response:
Quote
Queue Performance would show as well, queue spectrum too. For the specific call search ANI in SMDR inspector.

Ralph

Good call, and thanks for going the extra mile, Ralph.  I Didn't think of using twitter to post questions, nice idea and i will definitely use this in the future.

Cheers,
Andy


 

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