Good day team.
I have been working with this Mitel 3300 system and have been having problems with busy trunks, there are three analog hunt grouped lines going to the controller from the service provider and three other lines which they are extension from a Nortel pbx.
we have found out , when the three extensions are plugged to the controller and calls are made from the Nortel pbx to any of the mitel extensions or the other way round once the call hangs up, it busy out which ever trunk is active, analog lines / ext lines from Nortel pbx.
Also we went on removing those extension lines for two day from the controller and did not have not one busy trunk but once the extension lines are place onto the controller this is where the complications begins.
There's no one on busy lines 2 1 1 7 and 2 1 2 9.
Location | Device | State | Owner | ID |Status
----------------------------------------------------------------------------
2 1 1 1 | ONS on Embedded ASU |Idle | | |
2 1 1 2 | ONS on Embedded ASU |Unassigned | | |
2 1 1 3 | ONS on Embedded ASU |Idle | | |
2 1 1 4 | ONS on Embedded ASU |Idle | | |
2 1 1 5 | LS on Embedded ASU |Idle | | |
2 1 1 6 | LS on Embedded ASU |Idle | | |
2 1 1 7 | LS on Embedded ASU |Busy |Call Proc|1 032B|Wait
2 1 1 8 | LS on Embedded ASU |Idle | | |
2 1 1 9 | LS on Embedded ASU |Idle | | |
2 1 1 10 | LS on Embedded ASU |Idle | | |
----------------------------------------------------------------------------
Location | Device | State | Owner | ID |Status
----------------------------------------------------------------------------
2 1 2 1 | ONS on Embedded ASU |Unassigned | | |
2 1 2 2 | ONS on Embedded ASU |Unassigned | | |
2 1 2 3 | ONS on Embedded ASU |Unassigned | | |
2 1 2 4 | ONS on Embedded ASU |Unassigned | | |
2 1 2 5 | LS on Embedded ASU |Idle | | |
2 1 2 6 | LS on Embedded ASU |Idle | | |
2 1 2 7 | LS on Embedded ASU |Idle | | |
2 1 2 8 | LS on Embedded ASU |Idle | | |
2 1 2 9 | LS on Embedded ASU |Busy |Call Proc|3 0326|Wait
2 1 2 10 | LS on Embedded ASU |Idle | | |
----------------------------------------------------------------------------
we then have go to the command line, amazingly which ever circuit we busy and rts command automatically the trunk on the other circuit which was busy would released and go back to normal state. Say we busy and rts 2 1 2 9 , 2 1 1 7 will automatically release and go back to normal state. Help needed ASAP.
Any ideas of my dilemma .
Thanks much.
http://www.mitelforums.com/forum/Smileys/default/smiley.gif