So, I've inherited this multisite who has incoming calls direct to the attendant during day with an attendant rad. One night mode is auto attendant and the other is a multi key on several phones.
The issue is with the calls to the multi key not being answered and the rad message playing. This would be the expected behavior from my reading. I think the customer would like if unanswered to either end in a mailbox or auto attendant. I was thinking that running this mode through an ACD queue would break the default behavior. Thought I'd ask for some other opinions.
Thanks,
John