Hi Mattmayn,
Thanks for the reply, the 800 numbers are out of our system and they don't route back to us there third party vendors. I did take a look at "replace external CLID" it's currently set to False. I will change this after hours and test....I just find it strange that this always worked and the only major thing I have done lately is upgrade software from 5 to 6. The tech from our vendor really wasn't much help as he couldn't figure it out and he spent two hours so I had to cut if off. I don't think your suggestion will work because I can dial the speed call #5602 and get to the 800 number just fine. However, when I call our main system and hit option 3 which is a voicemail box that is transferr only and it points to an extension number "#5602" then in system speed calls #5602 points to the actual 800 number. When I press option 3 it does tell me I am being transferred then it sends me back to the original queue like I just called the main line.