Hi all!
I'm very new to this forum so please excuse if I make any
faux pas when posting this request for assistance
Our phone system (a mitel 5000) is located in a local newspaper. When customers call in with circulation questions, they press "4" on their phones to get into the Circulation hunt group. However, there is no longer any service reps located in our office to answer the call and the operator must manually forward the calls to another of our offices to help the customer. My manager has tasked me with finding a way to automagically forward any of these customer service type calls to the service number located at the other office.
Researching this site, I've discovered that hunt groups (by themselves) cannot be set to forward to an external number; a "phantom extension" must first be created and then some magic done to make that phantom then call forward.
I have no clue how to create a phantom extension or if it will, in some way, negatively impact the system operation;as I said I'm a true "newbie" to phone systems.
If someone can give me a step-by-step set of instructions on how to create this phantom extension and then how to set it up to forward, that would be a major help.
Many thanks for your kind assistance
Dan
bobcat250