Reports on Silent monitor

[evan631]

I was just approached by management to see if there is a way to find out  who is using silent monitoring.

I know i can view all extensions in the COS for silent monitoring, however i need to get a bit more granular.

We are looking to see if there is a way to report who is silent monitoring who, with date and times.

Thanks for the help.

-Evan

[ralph]

There isn't a report in the PBX for that and I don't thing Prairie Fyre can do that either.

Ralph

[evan631]

There isn't a report in the PBX for that and I don't thing Prairie Fyre can do that either.

Ralph

Looking through the SMDR logs, i was able to determine that an entry with a C before the extension is a silent monitor connection. 

As seen here:

09/10 09:56:18  0000:01:07 6538    0006 6533                      I 6533       
    C 6515                  007               

This example shows 6515 was montoring 6533.

My next question.....

Need to get the Logsys read results to a file, but the buffer window is too small.  So I found the command LOGSYS READ SMDR INTO.  I am trying to do a LOGSYS READ SMDR INTO (filename) ALL MATCH 6533....but i am not sure how to specify the file and how to retreive it.  Any idea?

I am on a local computer in office going to the web address for the ICP3300.  Is there a better way I should be doing this?

Thank

-Evan

[lundah]

Assuming you don't have a call accounting package or are still using OpsManager, the easiest way to get the SMDR data would be to set up a PC to connect to TCP port 1752 of the 3300's RTC IP address. That will give you the SMDR data as the calls complete. Pipe that data into whatever software you wish to analyze/manipulate it.

[evan631]

Assuming you don't have a call accounting package or are still using OpsManager, the easiest way to get the SMDR data would be to set up a PC to connect to TCP port 1752 of the 3300's RTC IP address. That will give you the SMDR data as the calls complete. Pipe that data into whatever software you wish to analyze/manipulate it.

we have PrarieFyre, but that will not track the C[extention number}...at least i don't know how to do it.

[lundah]

PF should be collecting the SMDR data coming out of the 3300, all you need to do is find where it's stored.

[ralph]

What I've done before is to use this command:
Logs re smdr new 20000 ma c

It shows all the call records with a C in it.
Then I click the output window, do a CTL-A then CTL-C and paste it into note pad.
From there I save it as a text file and import it into Excel.

Ralph

[evan631]

What I've done before is to use this command:
Logs re smdr new 20000 ma c

It shows all the call records with a C in it.
Then I click the output window, do a CTL-A then CTL-C and paste it into note pad.
From there I save it as a text file and import it into Excel.

Ralph

I finally got to that point!

I also found the SMDR inspector in PrarieFyre.  I am trying to make head and tails of this data.  Getting there!