Have you considered the PC-Based Attendant Console? Never touch the phone again, drag-and-drop transfers. If you're using DND messaging attendant can view DND message before transferring caller. Plus a feature I've seen nowhere else: attendant can use the TAG button to change the caller ID: caller ID says BIG BIZ CO, caller says this is Bob, attendant hits TAG and types BOB BIG BIZ, transfers call, receiving user sees BOB BIG BIZ. Or user doesn't answer and comes back to attendant, he/she says "I'm sorry, Bob, John didn't answer. Can I....?"