Moved to new building now phone won't come online`

[acejavelin]

So I moved to a new building but left the 5000 in my old location, there is a VPN in place. Phone seems to come online (shows online momentarily in MSA&D), and all the buttons show up, but the top of the display just shows the IP Address of the 5000 for a few seconds then the phone reboots. I can access programming and everything from my laptop. What am I missing?

[JHFC]

You forgot to take the 5000 with you....lol. Are you using DHCP? Are you using Vlans? Need a-little more info.

[acejavelin]

No VLANs that involve the phones (we have VLANs for other stuff, but they are not on the phones ports), nothing special going on other than two different subnets.

Old location: 10.10.10.0/24 (Native VLAN)
New location: 10.10.11.0/24 (Native VLAN)

Cisco 890 series routers providing hardware VPN connection over 100M Down/30M up cable modem connection at each end (this is just across town, same ISP).

DHCP for IP address and basic network connection information, not using option 43/125, phones statically assigned ICP and TFTP server.

Phone is connecting, momentarily, long enough for the keys to come up, then just sits with "10.10.10.30" (the 5000's IP address) in the display for a bit with all keys showing on phone, then it reboots.

Note this is not a production system, this is my demo/test system... they just moved all the techs to a new office and left our servers and demo hardware in the old office.    I just want my phone on the 5000 to work to assist customers by walking through stuff, if all else fails I can move it to the public port and change the extension to NAT, but would rather do it this way if possible.

[sarond]

Instead of statically assigning anything can you put it into teleworker mode?

[acejavelin]

Hmmm... now that I think about it, that's what it is, statically assigned by holding 7 and going into TW menu. Weird part is I have two 5360's on my desk, one connected to my 3300 which came up immediately, and one that connects to the 5000, which I expected to do the same, but is just weird. I have never seen one come up this far then just sit there with an IP address in the display after getting the keys.

[NTEDave]

Could you try statically assigning the IP details rather than letting the phone pick it up from DHCP??

I have seen Phones on the end of a VPN doing what you have seen and a static address seemed to sort it.

For some reason 

[acejavelin]

Worth a shot, I will ask IT to give me a static IP in the 10.10.11.0/24 subnet for the phone and see what happens... It will be easier than asking them to open all the necessary ports in the router that they apparently didn't do when the new ones were installed. 

[acejavelin]

Defaulted phone and set static IP's, phone hung at TFTP: Main/Continuing Bootup Contacting Server. Time to start playing I guess.

[DND ON]

Sucks being an end-user, doesn't it? 

[acejavelin]

Sucks being an end-user, doesn't it? 

lol... true enough.

[chrismitel]

With it being over a VPN I cannot see it being a port issue or anything but the boot up issue is similar to a couple of home workers on some customer sites we have looked after.  ISP provided routers seem to fail and I have not been able to figure out why.  We have used different (draytek) routers in their place and it works.

I know slightly off topic the 3300 has the TNA for teleworker MBG diagnosing.  Does intertel/Mitel offer anything similar for the 5000?  I tried using the network qualifier tool once but didn't really understand it.