realvwr.cvd
realviewer.flt
rvruser.ini
They are the files for realviewer that need backing up.
in the following locations somewhere.
User-specific settings are located in the following directories:
o Windows 7/Vista: C:\Users\<username>\AppData\Roaming\Mitel\Customer
Service Manager\<application name>\Settings.
o Windows XP: C:\Documents and Settings\<username>\Application
Data\Mitel\Customer Service Manager\<application name>\Settings.
Default user settings are located in the following directories:
o Windows 7/Vista: C:\ProgramData\Mitel\Customer Service
Manager\<application name>\Settings.
o Windows XP: C:\Documents and Settings\All Users\Mitel\Customer
Service Manager\<application name>\Settings
I am not that good at CSM, copied straight from a manual