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Author Topic: What is Mitel equalvalent Field of Avaya ACW function  (Read 2044 times)

Offline davidtanac

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What is Mitel equalvalent Field of Avaya ACW function
« on: August 21, 2013, 02:00:08 AM »
Hi All

I need help to "map" the Avaya ACW function into Mitel . If I am not wrong Make Busy in Mitel is equivalent to AUX or what is ACW ?

Thanks for the help in advance. 
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Offline LoopyLou

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Re: What is Mitel equalvalent Field of Avaya ACW function
« Reply #1 on: August 21, 2013, 07:52:56 AM »
No idea what the ACW feature is could you describe?
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Online ralph

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Re: What is Mitel equalvalent Field of Avaya ACW function
« Reply #2 on: August 21, 2013, 04:42:23 PM »
AWC is "After Call Work" for an Avaya Call Center agent.  Every body knows that.   ;D (I just happen to be sitting in the Denver Avaya tech center with an engineer so I asked him what it was)

The Mitel field name is "Work Timer".


Ralph
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Offline davidtanac

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Re: What is Mitel equalvalent Field of Avaya ACW function
« Reply #3 on: August 29, 2013, 02:34:42 AM »
Thank You guys for your help
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