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Author Topic: ACD incoming call question  (Read 1819 times)

Offline CitySlacker

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ACD incoming call question
« on: August 21, 2013, 02:40:59 AM »
hopefully an easy one,

When an ACD call comes into a skill group should it ring on all devices or just one, assuming that skill level for all members is set to 5 and all are present?

Thanks for your help,
Andy
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Offline johnp

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Re: ACD incoming call question
« Reply #1 on: August 21, 2013, 07:36:55 AM »
Just one, would be the least worked.
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Offline LoopyLou

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Re: ACD incoming call question
« Reply #2 on: August 21, 2013, 07:43:57 AM »
ACD delivers to the longest idle agent.
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Offline CitySlacker

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Re: ACD incoming call question
« Reply #3 on: August 21, 2013, 07:47:21 AM »
Great stuff, thanks fellas!  8)
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