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ACD incoming call question
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Topic: ACD incoming call question (Read 1822 times)
CitySlacker
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ACD incoming call question
«
on:
August 21, 2013, 02:40:59 AM »
hopefully an easy one,
When an ACD call comes into a skill group should it ring on all devices or just one, assuming that skill level for all members is set to 5 and all are present?
Thanks for your help,
Andy
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johnp
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Re: ACD incoming call question
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Reply #1 on:
August 21, 2013, 07:36:55 AM »
Just one, would be the least worked.
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LoopyLou
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Re: ACD incoming call question
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Reply #2 on:
August 21, 2013, 07:43:57 AM »
ACD delivers to the longest idle agent.
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CitySlacker
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Re: ACD incoming call question
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Reply #3 on:
August 21, 2013, 07:47:21 AM »
Great stuff, thanks fellas!
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