Mitel Forums - The Unofficial Source
Welcome,
Guest
. Please
login
or
register
.
Did you miss your
activation email
?
1 Hour
1 Day
1 Week
1 Month
Forever
Login with username, password and session length
News:
Welcome to Mitel Forums. The Mitel resource - by techies, for techies...
Home
Help
Search
Calendar
Login
Register
Mitel Forums - The Unofficial Source
»
Mitel Forums
»
Mitel MiVoice Business/MCD/3300
»
ACD incoming call question
« previous
next »
Print
Pages: [
1
]
Go Down
Author
Topic: ACD incoming call question (Read 1804 times)
CitySlacker
Jr. Member
Posts: 45
Country:
Karma: +0/-0
ACD incoming call question
«
on:
August 21, 2013, 02:40:59 AM »
hopefully an easy one,
When an ACD call comes into a skill group should it ring on all devices or just one, assuming that skill level for all members is set to 5 and all are present?
Thanks for your help,
Andy
Logged
johnp
Global Moderator
Hero Member
Posts: 2201
Country:
Karma: +66/-0
Re: ACD incoming call question
«
Reply #1 on:
August 21, 2013, 07:36:55 AM »
Just one, would be the least worked.
Logged
LoopyLou
Hero Member
Posts: 556
Country:
Karma: +7/-0
Re: ACD incoming call question
«
Reply #2 on:
August 21, 2013, 07:43:57 AM »
ACD delivers to the longest idle agent.
Logged
CitySlacker
Jr. Member
Posts: 45
Country:
Karma: +0/-0
Re: ACD incoming call question
«
Reply #3 on:
August 21, 2013, 07:47:21 AM »
Great stuff, thanks fellas!
Logged
Print
Pages: [
1
]
Go Up
« previous
next »
Mitel Forums - The Unofficial Source
»
Mitel Forums
»
Mitel MiVoice Business/MCD/3300
»
ACD incoming call question
Sitemap
1
2
3
4
5
6
7
8
9
10