Greetings, I've got a major thorn in my side and I'm curious if anyone can help me remove it....
We are running Mitel Customer Service Manager (AKA CSM) 5.1.6.5. I have a pretty persistant issue with the process CSMSer~1.exe crashing and leaving a .NET 2.0 error in my Application log. I've contacted Mitel Support for help, but they're pretty much stumped. The crashes happen randomly as best, sometimes once a day, up to 4 times in a single day. Sometimes goes for days without any problems at all.
Event log text: "Faulting application csmser~1.exe, version 5.1.6.5, stamp 00000000, faulting module ntdll.dll, version 5.2.3790.4937, stamp 4ecbcdd1, debug? 0, fault address 0x0004cd12."
This service crashing is usually restarted successfully by the server but then it take AT LEAST 5 minutes for the service to arrive at an online point again while it is (best I can tell) synchronizing with the phone system) (All it says is "Waiting for phone system...."
Sometimes the service crashes but there is no event log. Only the little CSM square in the systray flashing between the checkered square and a Question Mark. At this point it says "Waiting for CSM Server..." but the process is still running, at a very high processor usage, spiking to 100% usage constantly. If I killed the CSMSer~1.exe Process in task manager I can successfully restart the service and after the standard 5 minutes the service comes back up.
I cannot be the only person to ever experience this , There HAS to be a way to fix this.... Anyone have suggestions? doesnt anyone share my same problem? Just curious.
- Mike