Divert to mobile phone

[dg1993]

Hi all,

We have a client using 5312 IP phones. They want to be able to divert a caller to a mobile number if the person they are calling does not pick up, how can this be done?

Thanks

[NTEDave]

Automatically if the person doesn't answer or retrieve the call then transfer it to a mobile?

[dg1993]

Yes,rather than it going to voicemail

[NTEDave]

In the phone programming field go into Forwarding Paths and delete the entry in there.

From the users phone dial 356 (the default call forward no answer code) OUTGOING or 9, whatever it is you use to access a line, the users mobile number and #.

That should sort it.

There are other ways including mobile twinning to perform the same task but this is probably the easiest way to explain how to achieve this.

[dg1993]

We've had more feedback from the end user, they would like it set out so if their main phone rings out then the caller can press 1 to be transferred to their mobile. Is this possible?

[NTEDave]

Yep

Create a Phantom called FWD2MOB or something similar, make sure you tick to create a user.

In the new phantoms user setup dynamic extn express and pair the phantom with the mobile number you want calls to route to.

Make sure you enable Dynamic Extn Express.

Create a Call Routing Application that plays a message asking them if they want to be transferred dial 1

Set the dial 1 destination to be the extn number of the Phantom you have just created. Set the time out to route to wherever you want the call to go to if the caller doesn't press one.

Create a new system forwarding path that routes to the extn number of the new Call Routing Application you have created.

In the system forwarding path field for the phone that initially rings set the new forwarding path you have created.

This will only work if the call is presented directly to the first extn as a DDI or internal call, not if part of a hunt group. That's a different kettle of fish.