Pick up extensions

[dg1993]

Hi all,

I have a client using 5312 IP phones. They want three users (each on different extensions) to be put into a group so they can pick up each other's extensions, how would I go about this?

Thanks

[acejavelin]

The 5000 doesn't have "Call Pickup Groups" like most phone systems... the easiest way would be to put DSS keys of the other two extensions on the phones and if they ring to have person press 4+<DSS Button> to retrieve the call.

[NTEDave]

Create a new Hunt Group with these three users in.
Tick the Group Call Box
Program a station speed dial for each phone with the number (Pick Up Code) followed by hunt group number. so it could be 42004 for instance.
Program a Station speed dial button which points to the correct station speed dial, they are numbered 1-10 or 0-9 depending where you look 

You should now have a Pick Up button!

[dg1993]

Create a new Hunt Group with these three users in.
Tick the Group Call Box
Program a station speed dial for each phone with the number (Pick Up Code) followed by hunt group number. so it could be 42004 for instance.
Program a Station speed dial button which points to the correct station speed dial, they are numbered 1-10 or 0-9 depending where you look 

You should now have a Pick Up button!

I'm creating the new hunt group but I don't see a Group Call box? Apologies bit of a newbie with this!

[NTEDave]

9th option up from the bottom (on my v6 system)

Sorry, missed a word out, Group Call Pickup is what it should have read.

[acejavelin]

9th option up from the bottom (on my v6 system)

Sorry, missed a word out, Group Call Pickup is what it should have read.

Group Call Pickup is only available on newer systems, 5.0+ I think, maybe 4.0.

Even then you need to dial 4+<Hunt Group> to pick it up.

[NTEDave]

9th option up from the bottom (on my v6 system)

Sorry, missed a word out, Group Call Pickup is what it should have read.

Group Call Pickup is only available on newer systems, 5.0+ I think, maybe 4.0.

Even then you need to dial 4+<Hunt Group> to pick it up.

That's why you program 4+hunt group as a station speed dial, then you program a station speed dial button, you can then use this button as a pickup group button.

[acejavelin]

9th option up from the bottom (on my v6 system)

Sorry, missed a word out, Group Call Pickup is what it should have read.

Group Call Pickup is only available on newer systems, 5.0+ I think, maybe 4.0.

Even then you need to dial 4+<Hunt Group> to pick it up.

That's why you program 4+hunt group as a station speed dial, then you program a station speed dial button, you can then use this button as a pickup group button.

That is a great solution actually!!!    It seems so straight-forward, wish I have thought of it before.

[NTEDave]

Glad to be of service