Author Topic: New Extension Assistance  (Read 2345 times)

Offline super6

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New Extension Assistance
« on: June 24, 2013, 11:00:23 AM »
Good Morning All,

I have a Mitel 5000 that I take care of and all my training has been on the job the past few years.  We are now getting into some different things that I am not totally aware of and thought you all could assist.  We have 3 digit dialing and we need to setup an extension for all of our users to call our help desk.  I have chosen the extension and what I was going to do is just forward that ext to a hunt group that has our support Q members. At this point I am not getting what I want. I need to have that number forward directly to the hunt group instead of waiting a few rings.  Any assistance would be appreciated.  Thanks

Perry


Offline super6

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Re: New Extension Assistance
« Reply #1 on: June 24, 2013, 11:38:35 AM »
Disregard please.  I found the flag that I needed to set to make this happen.  Thanks

Offline NTEDave

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Re: New Extension Assistance
« Reply #2 on: June 24, 2013, 01:47:04 PM »
Or you could just dial the hunt group number direct?

Offline super6

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Re: New Extension Assistance
« Reply #3 on: June 24, 2013, 02:31:30 PM »
Thanks Dave!   Might be a better solution if they don't mind 4 digits.  Currently we dial 3.

Offline NTEDave

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Re: New Extension Assistance
« Reply #4 on: June 24, 2013, 04:54:13 PM »
Change the hunt group number to three digits  :)


 

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