Ok, I have a Mitel SX2000 not the IP system or a 200, but these things cross over. I have an agent group going on do not disturb for some reason, and can't find any numbering conflicts with my feature access code which is ##74. Trying to find out who or what is putting my agent group on dnd. Anyone know where I can find records of dialed feature access codes? A log, or smdr, or ? I've searched smdr records with no luck.
Also, do you know how an agent group might get on dnd without someone or something dialing a feature access code? This is driving me batty.
Thanks.
Jessica Stevens, Telecom Engineer