Hi all
for one reason or another I have a system that currently has lots of speedcalls mapping to extension numbers because the extension number doesn't match the last 4 digits of the DID.
Now, I want to change it so that the speed calls are 5 digits in length and not 4, so what I need the system to do is take the last 5 digits presented by the telcoms and not the last 4
Where would I make such a change? I don't know which form this would be in. I'm pretty sure the telcoms provider sends more than the last 4 digits but if not I can always get them to send more
The back story to this is that a clustered system also has some DIDs that are exactly the same on this system, although they won't accept having an extension number that doesn't match (don't ask....it's all political). So I have speedcalls on one system that match actual extension numbers on the other system
many thanks