Author Topic: How to leave a conference call without ending the whole call session?  (Read 3464 times)

Offline tango999

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Hi, I am new to this forum, hopefully it is OK to post my question here.

We just migrated to Mitel system and most users use 5312 system.

I tried to do a conference call within the company by:
- calling person A and establish the phone call
- press the little 'people' button (the conference call button), then dial person B's number
- now 3 parties are in the conference, me, person A, person B
- person B hangs up. This causes the whole call session to end.

I'd expect that when person B leaves the call, the call between person A and me remains.

So what's the trick to do the conference call 'properly'? I am really puzzled... Any help is appreciated. many thx
« Last Edit: June 20, 2013, 11:14:41 AM by tango999 »


Offline NTEDave

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On a Mitel 5000 the people button is the transfer key.

Is your phone system definitely a Mitel 5000?

Offline DND ON

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Press CONFERENCE, then HOLD. Your conference call is split back into separate calls, just like they were prior to joining them.

Drop Call B, and go back into Call A.


 

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