Author Topic: Mitel MAS NuPoint ports go Out of Service  (Read 6412 times)

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Mitel MAS NuPoint ports go Out of Service
« on: June 04, 2013, 12:04:25 PM »
NPM on MAS server.
8 ports programmed as 5020
Release 14.2.2.15.01

The ports on this system appear to randomly go OS.
Today when I checked the system 7 out of 8 ports were OS.
Stopping and starting the NPM service restores it but does anyone have a clue of what might cause the ports to go down at random times?

2nd part of this question:  What logs can I check to narrow down the time the ports went OS?

Ralph



Offline martyn

  • Hero Member
  • *****
  • Posts: 688
  • Country: au
  • Karma: +10/-0
    • View Profile
Re: Mitel MAS NuPoint ports go Out of Service
« Reply #1 on: June 04, 2013, 06:47:19 PM »
I would think it would show in the maintenance logs when the port goes AWOL.

Also, are the ports configured as trusted on the 3300?

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: Mitel MAS NuPoint ports go Out of Service
« Reply #2 on: June 05, 2013, 08:14:48 AM »
Quote
Also, are the ports configured as trusted on the 3300?

The 3300 is 4.2    I don't think you can configure those ports as trusted.

Ralph

Offline v2win

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 628
  • Country: us
  • Karma: +11/-0
    • View Profile
Re: Mitel MAS NuPoint ports go Out of Service
« Reply #3 on: June 05, 2013, 10:45:56 AM »
Are all the ports configured correctly in the MAS and the 3300 by this I mean do the number match. I had one where a single port was configured incorrectly and it fills up a logfile on the MAS and the ports crash.

Offline LoopyLou

  • Hero Member
  • *****
  • Posts: 556
  • Country: ca
  • Karma: +7/-0
    • View Profile
Re: Mitel MAS NuPoint ports go Out of Service
« Reply #4 on: June 06, 2013, 07:51:34 AM »
yes you can configure Nupoint ports as trusted if they are on a MAS. Not supposed to set standalone Nupoint ports as trusted yet.

You don't happen to have any set up as RAD's?

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: Mitel MAS NuPoint ports go Out of Service
« Reply #5 on: June 06, 2013, 08:51:59 AM »
No RADs. 
I'll look to see about the trusted ports.   I didn't think that came into play until ver 6.0  I'm on 4.2

Ralph

Offline markyb73

  • Full Member
  • ***
  • Posts: 102
  • Karma: +5/-0
    • View Profile
Re: Mitel MAS NuPoint ports go Out of Service
« Reply #6 on: June 08, 2013, 06:42:58 AM »
i think the trusted ports came out in one of the MCD 5 releases, not the first if i remember.

Offline marcolive

  • Full Member
  • ***
  • Posts: 131
  • Karma: +2/-0
    • View Profile
Re: Mitel MAS NuPoint ports go Out of Service
« Reply #7 on: June 09, 2013, 01:49:35 PM »
Ralph, just in case, do you have Record-a-Call blade installed on this Nupoint? If so, ports must be configured as 5240 IP phones.

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: Mitel MAS NuPoint ports go Out of Service
« Reply #8 on: June 10, 2013, 07:53:02 AM »
It doesn't appear so but in case I've missed something I've attached a screen shot of the installed blades.

Ralph


 

Sitemap 1 2 3 4 5 6 7 8 9 10