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Author Topic: Silent Monitoring  (Read 3314 times)

Offline evan631

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Silent Monitoring
« on: June 10, 2009, 01:52:54 PM »
We are using mitel 3300's along with 5330 IP phone.  I have configured Silent Monitoring for serveral of our managers.  I was wondering if there is a way while silent monitoring if they can talk to the employee, but not have the customer hear.

I don't think there is a way to do this , but thought i would check with you guys.

-Evan
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Offline ralph

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Re: Silent Monitoring
« Reply #1 on: June 10, 2009, 02:23:46 PM »
No way to do this.   
Need to use an instant messanger of some type.

Ralph
« Last Edit: April 23, 2014, 04:36:25 PM by ralph »
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Offline evan631

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Re: Silent Monitoring
« Reply #2 on: June 10, 2009, 02:25:32 PM »
Thanks Ralph
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