I see this every once in a while, always in sites that do not have a true console, although I can't explain it and tech support says keep trying and it will work (nice answer)... check the tenant the iPocket is in form 19 and make sure you have a destination in all possible dial 0 positions even if you are not using them (priority and regular). Remember you can always test the interface to make sure it is working correctly with PMS Emulator program from Mitel (you have to have Tech Support email it to you, it is not on the site that I know of) and you can test each function the interface is capable of performing and verify it's working via standard protocols.
