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Author Topic: Stations Staying in Wrap Up Mode  (Read 1479 times)

Offline DND ON

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Stations Staying in Wrap Up Mode
« on: May 16, 2013, 09:52:33 AM »
HX5000 at version 5.1.0.52, SP4 PR5. Intermittently, stations do not come out of wrap-up mode after completing an ACD call. I can see it happening in Reporter, and can manually free the station.

We’ve just opened a ticket with Mitel, and are awaiting a response. Anyone seen this?
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Offline DND ON

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Re: Stations Staying in Wrap Up Mode
« Reply #1 on: May 16, 2013, 10:31:37 AM »
Bad info from site: agent was placing call on hold, showing wrap-up condition.
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