We have a customer who has a 5.1.0.20 system. At any rate I am having a wierd problem:
When I set the call routing to go to a CRA, then have an option ring a hunt group (with an extension list in it to set the phone to ring), it recalls as per the settings just fine UNTIL I add a SIP 5610 phone into the group. At that point it never recalls. However, if the incoming trunk groups rings the hunt group directly, it recalls just fine with the SIP 5610 in place.
I was told by the tech who installed this system (who has since retired) that this is a problem with the firmware version and that it should be updated. First of all, has anyone else experienced this?
Secondly, are there any documents where the procedure for upgrading the system software is listed (email me the link would be just fine as I have searched the Mitel website and am having a hard time finding it).
Thanks for your help!