Incoming Calls Ringing to no where

[Westley]

Hi,

I've just taken over handling this Mitel 3300 CXi and it is driving me nuts.

Just moved from a PRI line to 4 LS/GS lines. Everything was working good for about a week and now incoming calls are getting lost somewhere.

Outgoing calls can still be made, but incoming calls just ring and ring.

I've gone thru all the settings the best I can and don't see anything wrong. Then again, I feel like I'm speaking a foreign language dealing with this Mitel, so it could be staring me in the face.

Any ideas how I can even begin to trace how incoming calls are being handled?

Thanks,
Westley

[x-man]

check your call answering point in Trunk attributes form for alog trunks.

[pakman]

Do the lost calls receive a busy signal or any error? Are they going to night mode somehow?

[acejavelin]

This could be a ton of things... follow the call flow and verify day/night mode. I recently had an issue where the calls rang into a phantom IP phone that had multicall appearances on 10 phones and someone accidentally call forwarded the phantom to an invalid number, gave identical results as you are reporting.

[johnp]

Also could be an open on the main inbound trunk hunt group

[LoopyLou]

How many trunks in your incoming trunk group? Have found site where they acutally have 5 but only connected 4. Are you getting CLI on your trunks? Have seen trunks not setup to recieve CLI ( circuit descriptor ) get befuddled when the trunks are supplying it.