Hi everyone,
I setup for the client here a simple MLAA structure using embedded VM. The MLAA has 1 sub menu from MLAA structure ("press 1 for security dept."...etc.."press 7 for more options".) So option 7 (VM box) is a setup as a "menu node". All of the options work just fine. The client wants the option if the person does not press any numbers on the phone, that the MLAA instead of redirecting the call to the secretary here, the call is automatically disconnected. I found in the documentation of how to change the menu node time out option (you have to log into VM as admin and press [2], then [2] and # till you get to the menu node timeout option. I was able to set this option for the VM box 7 (menu node), and it works OK. If the person calls in, then presses option 7 and then hears the rest of the options and does nothing, the system will repeat the prompt 3 times and then the call is disconnected - super. OK, the problem I am having is at the root menu node, the actual MLAA. If the person calls in and just does nothing the call is transfered to the secretary. I cannot find any way of having the system disconnect the call if the user does not press any digits from the root menu node. Any hints? System is 3300 MXe III running MCD 4.2. Thanks...