Got a little bit of an odd one that is puzzling. There is a ring group that, if unanswered needs to go to voicemail. The problem is that it is ending up in the voicemail system, but not a mailbox.
The scenario is. RG on NA goes to an ACD path (that is empty) which interflows to a single line key (that has a permanent divert to vm).
If you ring the ACD path (which overflows to the key), or the single line key, you go to the mailbox and you can leave a message. If you ring the Ring group, which then goes NA to the ACD path, then to the key, you just end up in the voicemail system.
Has anyone come across this sort of issue before? Usually the ACD path interflowing resolves these sorts of issues, but it seems that the Ring Group is marking the call with an incorrect number, and the ACD path, etc is passing that number through the system.