same vm notification flashing on two phones...!!

[WallIT]

[Mitel 5000, running 5.0 SP2 PR4]

Hi,

I have a secretary whose phone flashes with a voicemail notification when her boss receives a voicemail. His phone also flashes for the same voicemail. Either of them can pick-up the message from their phones.

This is at odds with all the other users in our company, all setup the same.

Where is this behaviour programmed? and how do I stop it?

thanks in advance.

[supermike]

I think i know the answer to this one

Open DB Programming

Go to Users/Your user/Associated Destinations

You will probably see under your user account that his extension is listed in there under associated destinations. You should only have Desk with your Ext. and Voicemail with your Voicemail extention number (NOT your endpoint extension..but the voicemail extension you would call to leave a message anywhere, 1800 maybe?)

And do the same thing in his account, remove yours.

To clear any notifications such as the blinking voicemail light,

Press the MESSAGE KEY then press STAR it will clear the notifications.

[WallIT]

Brilliant. Thanks SuperMike. Your suggestion fixed it.

I also like the tip of clearing notifications with MESSAGE KEY + STAR.

Thanks again.

[supermike]

Woot Glad it worked