Author Topic: Speed Calls Removed  (Read 1850 times)

Offline mitaimart

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Speed Calls Removed
« on: March 14, 2013, 06:03:56 AM »
Hi,

I have a customer on MCD6.0 and they have recently had a few speed call entries removed from their system (they believe!).  This stopped some incoming DDI calls working to their extensions.  They are adamant that the DDIs were working before, but they had to manually put the speed call back into the system.  I had a look through the Audit Logs, which went back 12 months and there are no entries in there about the speed calls being removed, deleted or changed.

I would just leave it at that - everything is working again now, but they are concerned that other things may have changed without them knowing about it.

Has anyone else had this sort of thing happen and if so what was done to sort it out?

Many thanks

Martin


Offline lowradiation

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Re: Speed Calls Removed
« Reply #1 on: March 15, 2013, 11:09:36 PM »
MCD 6.0 has only been out for 2 months.
When were they upgraded?
What software release did they upgrade from?

Offline LoopyLou

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Re: Speed Calls Removed
« Reply #2 on: March 20, 2013, 12:06:46 PM »
No I have not but maybe the items were dropped during the upgrade.


 

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