« previous next »
Pages: [1]   Go Down

Author Topic: Mitel 5000 Music on Hold  (Read 9494 times)

Offline wilsonjc

  • Jr. Member
  • **
  • Posts: 39
  • Karma: +0/-0
    • View Profile
Mitel 5000 Music on Hold
« on: March 12, 2013, 06:27:26 AM »
Hi All.

Bit of a bizzare one here,

I have a 5000 with 4 file based music on hold licenses, which work spot on. but the input on the back of the 5000 doesn't, I've tested this with headphones in to the ipod (that plays the music) and all is well, but I can't get the music to appear when on hold.

I've set the group to use 5000 cp for moh and the trunks to use whatever is on the next device?

Any ideas?

john
« Last Edit: March 13, 2013, 06:15:46 AM by ralph »
Logged

Offline acejavelin

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 4104
  • Country: us
  • Karma: +133/-0
  • High-tech, heavy metal redneck!
    • View Profile
    • Like what I do and wanna help out? Send me a donation!
Re: Music on Hold
« Reply #1 on: March 12, 2013, 09:57:37 AM »
If you plug in the music source and turn on Background Music on a phone, does the music play out the phones speaker? If not, then the system isn't getting it for some reason, if it plays then it's a programming issue.
Logged

Offline johnp

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2209
  • Country: us
  • Karma: +67/-0
    • View Profile
Re: Music on Hold
« Reply #2 on: March 12, 2013, 07:49:05 PM »
Goldwave is great for working with 8K files. It also can read vox vm files.
Logged

Offline wilsonjc

  • Jr. Member
  • **
  • Posts: 39
  • Karma: +0/-0
    • View Profile
Re: Music on Hold
« Reply #3 on: March 13, 2013, 05:04:55 AM »
I probably should post that this was a very complex issue and took hours to resolve.

it did take hours to resolve.

mostly due to layer 8 issues :)

if you plug headphones in an ipod to test, then take headphones out to plug the ipod into the system the music pauses.

most definately an id10t error.

Sorry fellas!

John
Logged

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5768
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: Music on Hold
« Reply #4 on: March 13, 2013, 06:15:27 AM »
Quote
mostly due to layer 8 issues :)

Haven't heard that one before.  Nice.

Ralph
Logged

Offline wilsonjc

  • Jr. Member
  • **
  • Posts: 39
  • Karma: +0/-0
    • View Profile
Re: Mitel 5000 Music on Hold
« Reply #5 on: March 13, 2013, 07:10:35 AM »
Personally I usually find layer 9 issues to be the main ones I run into :)

John
Logged

Offline acejavelin

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 4104
  • Country: us
  • Karma: +133/-0
  • High-tech, heavy metal redneck!
    • View Profile
    • Like what I do and wanna help out? Send me a donation!
Re: Mitel 5000 Music on Hold
« Reply #6 on: March 13, 2013, 08:27:13 AM »
We used to call these O.H.S. errors... Operator Head Space error
Logged

Offline wilsonjc

  • Jr. Member
  • **
  • Posts: 39
  • Karma: +0/-0
    • View Profile
Re: Mitel 5000 Music on Hold
« Reply #7 on: March 13, 2013, 09:48:31 AM »
i like that one, I think I'll be stealing that :)
Logged

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5768
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: Mitel 5000 Music on Hold
« Reply #8 on: March 13, 2013, 09:59:08 AM »
We normally call them ID-Ten-T, OHS  or PEBCAK errors.

Ralph

Logged

Offline acejavelin

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 4104
  • Country: us
  • Karma: +133/-0
  • High-tech, heavy metal redneck!
    • View Profile
    • Like what I do and wanna help out? Send me a donation!
Re: Mitel 5000 Music on Hold
« Reply #9 on: March 13, 2013, 12:52:22 PM »
Quote from: ralph on March 13, 2013, 09:59:08 AM
We normally call them ID-Ten-T, OHS  or PEBCAK errors.

Ralph
lol... PEBCAK, haven't heard that one in a while
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10