Mitel 5000 Database Connection via Modem

[ralph]

Here's what I've got going on.
I have two 5000s (v5.1) that I connect to via modem. 
When I set up the connection, the modem dials and a PPTP connection is established.
I can ping the controller at this point.
Now I try to connect to database and it fails.
If I connect to via the PPTP connection 1st and then use the onsite connection it works.

Any clues?

Ralph

[Tech Electronics]

Ralph,

This is due to how it utilizes it PPP IP Connection which is associated with the Modem when you dial into it. You can either change that IP Address to one on the same subnet as the controller, which usually fixes that issue for me, or you can keep doing what you are doing for your resolution.

Hope that helps.

[acejavelin]

I will pull the tech bulletin on doing this if you like, it takes a little more stuff to establish the connection without doing what Tech said above.

Why are you not just using an IP connection? All you need to do is port forward 3 TCP ports for full access, and only 1 for just database programming and you can access it from anywhere the router/firewall allows a connection from? It is by far the best way to do this. The modems in the 5000's are... ummm... less than reliable.

[ralph]

Still learning my way through this.   Two systems up so far.   One I have direct IP access to the other I don't.  No spare IP addresses.

Ralph

[acejavelin]

Don't need a spare public IP address at all, just an existing public IP and port forward at least TCP 44000 to the internal IP of the 5000 (also 443 for the admin software/web portal access, and possibly 22 for the SSH shell, but neither is really necessary). Just make sure in System-IP Settings you change the System NAT IP Address to the public IP address so the system handles the firewalls NAT correctly. The actual port numbers used are defined in the system, so if 44000, 443, or 22 is used for something else, you can change them.