Author Topic: Can't pick call  (Read 2689 times)

Offline sadzas

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Can't pick call
« on: April 17, 2009, 10:57:57 AM »
Hi all!

I can't pick a call from only one extension. When i try, I get 0 in my display.

All of the rest of the extensions work just fine.

The configuration of this extension is the same that the rest.

I don't understand.

Thanks in advance


Offline Mattmayn

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Re: Can't pick call
« Reply #1 on: April 20, 2009, 07:05:32 AM »
How are you trying to "pick" the call? Is it an appearance of a line, a hunt group, ring group, directed pick up?
More information would be helpful.

Offline ralph

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Re: Can't pick call
« Reply #2 on: April 20, 2009, 03:26:17 PM »
(1) Are you using a group pickup or directed pickup?
(2) Are there any dialing conflicts with the number you are trying to pick?

Ralph
« Last Edit: December 13, 2013, 11:23:52 AM by ralph »

Offline sadzas

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Re: Can't pick call
« Reply #3 on: April 22, 2009, 04:59:23 PM »
(1) Are you using a group pickup or directed pickup?
(2) Are there any dialing conflicts with the number you are trying to pick?

I'm trying directed Pickup. I defined "*6" for pickup.



Offline ralph

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Re: Can't pick call
« Reply #4 on: April 24, 2009, 03:06:38 PM »
Verify that in your Feature access codes you do not have anything that starts with a "6",
Then verify in system speed dial form, call rerouting assignment forms and page groups that there is not conflicts.

Ralph


« Last Edit: December 13, 2013, 11:24:03 AM by ralph »


 

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